Any UNUSED Products or Tools purchased within 30 days. These can be returned to the retail shelves for resale.
IF USED, Guests can return any closed container product if they have used a little bit (bottle must be 75% full) of the product but didn’t really like it within 30 days. These products are to be turned into management after the return is made.
Opened jar-style product containers. Skincare products that are in a jar or container they dip their fingers in or use directly on their skin from an applicator attached to the product container.
If they have an allergy to a product that is an open air product container they will need to contact the manufacturer to see if they can get a refund.
Hot tools that have been opened and/or used, they will have to call the manufacturer and work with them directly.